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Benchmarking and Performance Criteria

Driving Excellence

Benchmarking and performance measurement allow AKT’s clients to evaluate their business processes against both industry best practices and internal standards.

Benchmarking
AKT focuses on assisting clients with:

  • Identifying problem areas
  • Identifying other industries that have similar processes
  • Identifying organizations that are leaders in these areas
  • Surveying companies for measures and practices
  • Visiting the "best practice" companies to identify leading edge practices –
  • Implementing new and improved business practices

Performance Measurement

AKT works with its clients to develop outcome based performance measures. Performance measures are indicators that measure the degree of accomplishment of a goal. They must be outcome specific and quantifiable in order to effectively collect and evaluate information about programs and services to determine the impact they have on participants.

The benefits of performance measurement include:

  • Improving program and service delivery
  • Strategically targeting limited resources
  • Identifying staff training needs
  • Motivating staff
  • Improving overall budgeting